TERMS AND CONDITIONS
1. Subject of the Agreement
5 by 5 Custom Shop (hereinafter referred to as "Service") performs maintenance and repairs on audio electronic devices, such as guitar and bass amplifiers, recording studio electronics, and recording microphones, at the customer's (hereinafter referred to as "Customer") request.
2. Service Process
The service process includes the following steps:
- Customer contact and delivery of the device for service
- Creation of a service estimate (minimum billing of 1 hour per device serviced)
- Approval of the service by the customer
- Billing
- Delivery of the serviced device to the customer
3. Service Options
Services are always carried out on a case-by-case basis, and no fixed service packages are available.
4. Service Request
The customer must submit a service request via the Service's website form. The form must include the customer's name, company name (optional), phone number, email address, and device details, such as the brand, model, and fault description.
5. Pricing
The service rate is €99/hour (including the applicable VAT). Spare parts are charged separately.
6. Payment Terms
The serviced device will be handed over to the customer only after payment has been made. Payment options include online payment (Stripe) or invoice. Cash or credit card is not accepted.
7. Failure to Collect
The serviced device must be collected within one month of the invoice date. If the device is not collected within this time, a storage fee of €25/week (including the applicable VAT) will be charged. If the device is not collected within six months of the invoice date, ownership of the device will transfer to 5 by 5 Oy.
8. Warranty and Damage Cases
Huolto myöntää palveluilleen ja niissä käytetyille varaosille yhden (1) kuukauden mittaisen työtakuun. Jos laite tulee työtakuuaikana uudelleen huoltoon eri vian johdosta, on kyseessä uusi huoltotapahtuma. Tämä takuu ei rajoita kuluttajansuojalain tai näiden ehtojen mukaista virhevastuuta.
Huolto vastaa huoltojen yhteydessä aiheutuneista vahingoista Suomen voimassa olevan lainsäädännön mukaisesti.
Huolto ei kuitenkaan vastaa vahingoista, jotka aiheutuvat:
- Normal wear and tear or misuse of the customer’s device.
- Previous services or repairs performed on the customer’s device.
- Services or repairs based on incorrect or incomplete information provided by the customer.
- Any other similar circumstance.
The Service will make every effort to repair the damages caused or provide compensation to the customer to rectify the damage. However, the liability for damages is limited to the damage caused by the work performed and the parts used by the Service.
The Service is not liable for indirect damages or losses, such as loss of revenue or consequential damages, unless caused by intentional or gross negligence.
9. Disputes and Jurisdiction
Any potential disputes should first be resolved through negotiation and mediation between the parties. If an agreement cannot be reached, the dispute will be handled in the District Court of Helsinki in accordance with Finnish law.
10. Consent for Marketing
The customer agrees that the Service may produce images and videos of the customer’s device during the service and use them, along with the name of the Customer and their representing company, organization, association, or other entity, for marketing purposes, such as on social media, websites, and advertisements. The customer releases the Service from any liability regarding potential claims arising from the use of these images and videos.
